FREQUENTLY ASKED QUESTIONS
Do you accept custom orders?
I do indeed! I accept custom requests as long as it's for existing styles with slight changes such as requesting a style in another fabric in the collection / shortening or lengthening etc. Feel free to e-mail me before ordering at info@poesiebyjulie.com or send a direct message through the poésie instagram page to confirm I can make your custom order. The order will be confirmed either through a PayPal request, or a custom order can be set up through my website.
How long does it take to receive an order?
Every single piece is made to order by me. It's a one man band at the moment so I give the time frame of roughly 1-2 weeks to sew and despatch your order. UK orders are sent with Royal Mail Tracked 48, and international orders are sent with DHL Express so you shouldn't be waiting too long after your order has been sent. You will be provided with tracking information. If you need an order received by a specific date, please get in contact and I can confirm directly whether I can accommodate this depending on the demand at that time.
*please note non-UK orders are subject to custom charges/tax. This is usually a VAT (Value Added Tax) at about 20% depending on your countries customs. It is charged separately to Poésie by Julie by DHL Express, who contact you with the details once the order has been despatched. The prices for non-UK customers are shown without tax on the e-shop.
Is there an additional charge for custom measurements?
No. Unless the request is to add a substantial amount of length to a garment, such as requesting a mini as a midi style. The charge will be to cover the cost of the extra fabric required to sew the order.
How do I provide custom measurements?
I always recommend providing your own measurements for a perfect fit, or at least comparing your measurements to my sizing guide to ensure ordering correctly. Please take a look at the poésie sizing guide. Each product page comes with the information under 'sizing' for which measurements are required, and you can provide these in the note tab at checkout, or e-mail them to info@poesiebyjulie.com.
Can I return my order?
As every piece is made to order by me, unfortunately I am unable to offer refunds. Each piece is made only once the order is received, a lot of time and care is spent in making a Poésie by Julie design, so please ensure you order with complete certainty! If you are not satisfied with your purchase, please do get in contact to discuss alterations (charged with an additional cost), or there may be the possibility for an exchange.
Is your clothing machine washable?
You can find washcare information for each product when browsing online. There are always washcare labels sewn in to each Poésie by Julie design with specific wash instructions, most of these are machine washable. However, I do recommend hand washing when possible, as handwashing clothes increases the longevity of textiles by preserving fibres and detailing, in a way that washing machines can't. Please do not bleach or tumble dry your Poésie pieces.
Do you accept plus size orders?
Of course. This is the beauty of made to order, I can offer complete size inclusivity! Please note your measurements in the note tab at checkout or e-mail them to info@poesiebyjulie.com
Any further questions - please e-mail info@poesiebyjulie.com <3